Tuesday, August 28, 2007

Victims of poor information quality


We (DNV) have been victimized due to negligence from web-providers of address information. When people are searching for Department of Motor Vehicles (DMV) here in Alexandria, then our DNV-address pops-up. So, we have had a lot of citizens and officials calling and visiting us here at our location, and when we tell them that we are DNV not DMV, they usually get quite upset, with us.!!
This has been going on for more than six months, and we have talked to information providers like Switchboard and White Pages, but they have not yet been able to correct the problem.
We have not been able to identify where the information originates from and who's responsible (who should pay the penalty) for it. An information provider sells this type of information to a lot of service providers and with poor information quality will this problem affect even more people in the future.

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